Refund & Cancellation Policy

 

SCHOOL LICENSES FOR CLASSROOM MATERIAL

▪ REFUND

If you purchased school licenses (for classroom material usage) through us directly, and you’re not satisfied with the material for any reason or no reason… Send us an email to Support [at] legendarymedia [dot] de within 30 days of your purchase date with “School License Refund Request” in the subject line, and we’ll give you a complete refund, no questions asked.

▪ REPLACE THE LICENSE

If you purchased the wrong school license (for the wrong book) through us directly, and you would like to have a replacement license for another book. Send us an email to Support [at] legendarymedia [dot] de within 30 days of your purchase date with “School License Replacement Request” in the subject line, and we’ll be happy to replace them, no questions asked.


 

ITEMS WERE DAMAGED IN SHIPPING…

▪ REPLACE THE ITEM

Email us your order details, and we will ship a replacement item to you.

▪ FULL REFUND

Email us your order details, and we will refund your order in full back (via PayPal). Please allow 72 business hours for PayPal to process the credit back onto your account. Refunds payments will only be made via the original payment method (via PayPal).

 


 

THIS IS NOT WHAT I ORDERED…

▪ REPLACE THE ITEM

Email us your order details, and we will ship the correct item to you. We will determine the handling of the items during the replacement process.

▪ FULL REFUND

Email us your order details, and we will refund your order in full back (via PayPal). Please allow 72 business hours for PayPal to process the credit back onto your account. Refunds payments will only be made via the original payment method (via PayPal).
We will determine how to return the item during the replacement process. LegendaryMedia Publishing will pay for any additional shipping.

 


 

THE ITEM I RECEIVED IS NOT WHAT WAS LISTED OR I’M JUST NOT SATISFIED…

▪ KEEP THE ITEM

If you would like to keep the item, email us your order details, describe the situation, and we will determine a resolution.

▪ FULL REFUND

Email us your order details, and we will refund your order in full back (via PayPal). Please allow 72 business hours for PayPal to process the credit back onto your account. Refunds payments will only be made via the original payment method (via PayPal).
We will determine how to return the item during the replacement process. LegendaryMedia Publishing will pay for any additional shipping.

 


 

WHERE IS MY ORDER…

▪ If it has been more than 7 business days since your order shipped, please email us your order number and we will contact USPS.

We will ship you a replacement item if your package is not immediately located.